Hi Team, My catalog item links open in browser with below links. https://myinstance.service-now.com/now/virtual-agent/content/catalog/65c81246dbee3bc0448880e239961961/9d96d036db64f4107d37bb1a689619d3/09d3dab587f421106995a6c73cbb3548/55e4deb587b821106...
Hello everyone,I need to ensure that a ticket can only be submitted if the logged-in user is a member of any one of the following groups: Analytics, Managers, App Engine Admins, or App Engine Studio. For example, if the user selects an assignment gro...
Hi,I need a help on the report part, I have created a list view report and provide access to some users. The user must see only the data present in the report. In general when we click on any record the user able to see all the data present in the re...
Hi,A user is able to view all records on group table but for a few records field values are missing.For example, He is able to view all fields on group A but for group B only name is visible, rest fields are missing in the same view.If the issue is w...
Hi guys. I have a task loading data into a table. This table has 3 fields including Name, Product Model, and Order. When creating a record, the product model is referenced to the Product model tableI also have a file that needs to be imported to this...
All ITIL users are unable to modify the state of the incident from the listview.The following buttons are displayed depending on the state of the Incident Record. on incident creation : save , submitNew after initial incident first created : save , u...
Hi, I want to get the list of incidents which had to hop more than 1 assignment group for resolution, along with business elapsed % of each queue.For example: if there is a medium priority ticket having SLA of 96 hours, out of which assignment group...
two step check is not working properly .after getting in the check box the two step verification is not working either
what is the reason behind this, when the two-step is true
When I try to create a new item variable assignment, I am facing these errors.Did anyone have any solution for the same?
Hi, In Ignore Mandatory Evaluation field under rule base in order guide, when I check this field I didn't get any difference.It was working as same as uncheck also.I don't get any functionality for this feature. Please anyone have any idea over this ...
While publishing NLU model in VA topic only primary language model is getting published and mapped in topic. I tried to publish the model from NLU workbench but its not publishing. publish button is not greyed out, its enabled but whenever I click o...
Hello, I've a field in a catalog item which shows the published knowledge articles as below Here, I want to restrict the field 'KB Article' to show the articles which are published and the article size doesn't exceed 1KB.Is this possbile? Can anyone ...
Hello All, Could anyone please help me how to acheive the below one. I need to capture the onhold reason of catalog task so that the reason will not get clear after closed complete of task.And on hold duration. There is a field in the form pending re...
Hi Everyone, want to set another variable choice field value, based on requested for user location and sector, please help me with client script how to set that, below on load client script i have using but it's not working var ga = new GlideAj...