Hi, I have created a flow designer for Mid server status changes, whenever the status changing to up and down, one incident will create stating that Mid Sever status Changes to up/down. I need to add the instance URL (Dev/Test/Prod) in the descriptio...
Is there any way we can find out who removed a particular user from a particular group?
I'm using VA create incident oob topic block to create incident, it working fine, but when I'm checking in incidents for those created incident it's showing affected user as blank, how to update that?
Hi, Currently we are working on email notification which is triggered from the flow designer through event record.Iam not able to fetch the RITM number when email is triggered.In the flow already Parm1 and Parm2 are used. Ex:As per your request $...
I'm using VA create incident oob topic block to create incident, it working fine, but when I'm checking in incidents for those created incident it's showing assignment group different not the one which I'm passing though it's updating other details c...
Hi,I have requirement related to survey . Currently in our instance if RITM state is change to closed complete survey send to the "requestor " user . But we want to give some condition on it who will received the survey.1. survey will send to the req...
Hi community,I want a schedule job script. which automatically proposes a incident to major incident candidate after 30 mins of creation.incident should match 4 conditions:incident is priority 1 ANDService.Business criticality is 1 critical ANDP1 inc...
i have integrated the MS team ServiceNow app integration to my UAT instance and its working fine, now i have moved the changes to PROD and un-installed the tenet from the UAT and installed it in the PROD instance now, if any new interaction which ar...
Hi,There is a requirement that in Catalog item there is 2 field 1. Group name (reference field)2. Group Members So on selecting any Group Name, then in Group Members field all the available group members should auto populate. **which field Type shoul...
In mrv i have variables security group name(single line text), owner(sys_user), authorizer 1 (sys_user), authorizer 2 (sys_user) i need to take these fileds in flow designer and goes for approval to owner/auth1/auth2 anyone can approve explain in det...
Hello Every one, I have create an approval process in workflow. I Have to put 2 conditions in one approval process(Approval level)I have 4 change creation groups and need to set an approval to the specific group, once it approves it goes to next leve...
Hi all,I want to create a inactivity monitor for incident table. when conditions is priority is 1 then it should wait for 30 mins then that incident should automatically propose as major incident candidate. i tried both ways but it's not working. ple...
Hi,did anyone know hao to add fields to the Sow summary overview? currently only "short description" & "description" are displayed:
Hi team, I need email.from address from inbound to transform script? i am also trying to write a business rule on sys_email table for this and get current.user_id. but how can i get that business rule value in transform script. please suggest.
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins"i tried "Priority is 1-critical AND created relative after 30 mins from now".but it's not working. could anyone help?
