As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...
Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...
Hello All, I'm trying to write a simple message in a single line text variable based on if a record is true or false. I'm using this within an onLoad catalog client script. I know I'm missing something very basic and likely writing this all wrong. A...
With Washington release Theme Builder got updated to allow users to configure components and confirm they conform to branding styling. With this I believed that I would be able to determine what controls Sidebar discussion styling. Unfortunately this...
Hi there,How I can fix font issue in scheduled report. When I execute it, it sends report in the email as either PNG or PDF. In both cases, font is unreadable sometime. see the screen shot. Please let me know if I can fix it.
I need to change the state to a request when this has been created, for example when this is created the state is newif I wanna the change the state to another, How can I do it?
Did Strategic Portfolio Management replace Service Portfolio Management or are they two separate applications?
I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out f...
Hello, Could anybody guide how can I set SLA Due date as 30 days from the date user selected in catalog item variables "event date" through workflow. We have a variable event date in catalog item when ever user select event date we have to add 30 day...
Hi, I have created a customized survey and now I want to send email notification for incidents and requests with this new survey.In the email notification, I get the option to select the 'email template' but how can I select the newly created survey ...
Hi Everyone,I have a doubt regarding assignment rules. I need some info on how can we have assignment rules: If Table A and Table B have same category and need different groups to be populated, How can it be done?where the category is same for both t...
Hi Team , We have a requirement to attach emails as an attachment to a record whenever new email is added to the record. Could you please suggest if we can achieve that.
Hi, I have a ask in which when fieldA is changed, fieldB (dateAndTime field) should populate the current date and time based on users time zone. Also when any other user opens the form the fieldB should be in the current users time zone, if there is ...
Hi, I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it...
Hi Experts, I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state....
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