Virtual Agent User input field table
Hi All,Just wondering if anyone knows where the data in the vainputs field is stored in SN. We have a use case to import User input data and bot answers from another application.
Forum Posts
MS Teams virtual agent not responding
We have installed ServiceNow for MS teams application and facing below issues. I have checked all the FAQs and troubleshooting steps, however that didn't help.1. We are using branding images in manifesto file. It shows the images in side bar and in a...
Integrate Knowledge Base with Microsoft Team search
Hello everyone, I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot. What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can sear...
Context Variables and switchTopic()
Hello everyone, I have a topic (let's call it "MyTopic") which prompts a user to specify which help desk they'd like to connect to. It's a promoted topic and they can launch it by clicking on it. Based on their response, it routes them to the appropr...
ServiceNow Virtual Agent Integration With IBM Watson
Hi Community Members, I have currently implemented Virtual Agent and using ServiceNow as an NLU provider for intent and utterance combination but now I want to integrate Virtual Agent with IBM Watson to further include Watson capabilities in the VA c...
Resolved! ITSM OOB TOPICS AND CONVERSION IN VIRTUAL AGENT CHATBOT
Hi Team,How we can get all itsm oob topics and conversation of virtual agent chatbot in our instance?which i share below screenshot.
Resolved! When Virtual Agent transfers to Live Agent ?
Hi Now Community, Kindly help me understand the below-mentioned query : I have downloaded the VA plugin and using VA in my Service portal, I am using OOB -ITSM topics and a few custom topics which I have combined with NLU intents. Also, live chat is...
Virtual Agent to check logged in user Start date
Hi All, I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).I think we can validate via the "greeting" top...
