Metrikus spoke

  • Release version: Washingtondc
  • Updated March 30, 2024
  • 3 minutes to read
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    Summary of Metrikus Spoke

    Metrikus Spoke allows users to retrieve data from occupancy sensors in workplace environments. It is essential for automating tasks related to space occupancy and requires an Integration Hub subscription. The spoke is designed for use with Metrikus Beta v1.0.

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    Key Features

    • Integration with Flow Designer: Metrikus Spoke integrates with Flow Designer Integration Hub to fetch occupancy sensor data.
    • Event and Occupancy Data Retrieval: It provides access to event data (e.g., when employees enter meeting rooms) and occupancy data for workplace spaces.
    • Workplace Service Delivery: Occupancy data is utilized for automatic check-ins and is displayed in the Location Directory.

    Spoke Requirements

    To utilize Metrikus Spoke, ensure you have:

    • Metrikus login credentials.
    • Client ID and Client Secret from Metrikus.

    Spoke Dependencies

    Install the following dependent plugins for successful installation:

    • ServiceNow IntegrationHub Runtime [com.glide.hub.integration.runtime]
    • ServiceNow IntegrationHub Action Step - OpenAPI [com.glide.hub.actionstep.openapi]
    • Metrikus Spoke [com.sn.wsd.metrikus.spoke]

    Note: Some plugins may require specific licenses for use outside of the spoke implementation.

    Spoke Actions

    The Metrikus Spoke offers various actions to automate tasks, including:

    • Look up Space Tree
    • Look up Space Occupancy Batches
    • Look up Latest Desk Occupancy
    • Look up Desks Occupancy Batches

    Spoke Subflows

    Sample subflows are available for automating Workplace Connectors tasks. Key subflows include:

    • Get All Occupancy by Ids
    • Get Occupancy by Desks by Ids
    • Get Occupancy by Spaces

    Spoke User Roles

    An administrator user role is provided to manage access to data effectively.

    Connection and Credential Management

    Integration Hub uses aliases for connection and credential management, simplifying the process when using multiple environments. Changes to connection or credential information do not necessitate action updates.

    Metrikus Spoke provides actions to retrieve data from occupancy sensors found at a workplace.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Metrikus spoke - IntegrationHub overview.

    Supported versions

    This spoke was built for Metrikus Beta v1.0.

    Key features

    Metrikus Spoke integrates with Flow Designer Integration Hub. It fetches the occupancy sensor data from Metrikus and provides the following:
    • Get event data. For example, when an employee enters a meeting room, when an employee occupies a desk). Get occupancy data for Workplace Connectors space records from Metrikus.
    • Get occupancy data.
    • The occupancy data is used for automatic checking in a reservation Workplace Service Delivery.
    • Workplace Service Delivery Location Directory shows the Occupancy state for a selected location or space.

    Spoke requirements

    • Confirm that you have the Metrikus login credentials.
    • Metrikus provided Client ID and Client Secret key.

    Spoke dependencies

    If you’re having trouble installing the app, confirm that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime [com.glide.hub.integration.runtime]
    • ServiceNow IntegrationHub Action Step - OpenAPI [com.glide.hub.action_step.openapi]
    • Metrikus Spoke [com.sn.wsd.metrikus.spoke]
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Metrikus Spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Table 1. Actions
    Actions Description
    Look up Space Tree Gets all the spaces along with the location hierarchy from Metrikus.
    Look up Space Occupancy Batches Gets batches of spaces (for example, 2000) and get occupancy data from Metrikus for all batches to combine and map it.
    Look up Latest Desk Occupancy Gets occupancy data for desks in a batch (for example, 2000.)
    Look up Latest Space Occupancy Gets occupancy data for spaces in a batch (for example, 2000)
    Look up Desks Occupancy Batches Gets batches of desks (for example, 2000) and get occupancy data to combine and map it with Metrikus Spoke.

    Spoke subflows

    The Metrikus Spoke provides sample subflows to demonstrate automating Workplace Connectors tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

    Subflow Description
    Get All occupancy by Ids Retrieves occupancy data of both Workplace Connectors spaces and desks.
    Get Occupancy by desks by Ids Retrieves occupancy data of all desks. Invoked by Get All Occupancy by Ids sub flow.
    Get Occupancy by spaces Retrieves occupancy of all spaces. Invoked by the Get All Occupancy by Ids sub flow.

    Spoke user roles

    Metrikus Spoke provides the administrator user role to control access to data:

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.