Set up the Workfront spoke

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Set up an outbound integration between the ServiceNow instance and the Workfront instance.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate Workfront plugin.
    • Workfront role required: Administrator
    • Role required: admin

    Generate a Workfront API key

    Generate an API key for authenticating Workfront API requests.

    Before you begin

    Role required: Workfront administrator

    Procedure

    1. From a web browser, open Adobe Workfront.
    2. Log in to the Adobe Workfront instance.
    3. On the page header of your Adobe Workfront instance, select the main Menu icon (Main Menu icon.).Main menu on homepage.
    4. Select the Setup icon (Setup icon.).
    5. From the left navigation menu of the Setup page, navigate to System > Customer Info.
    6. In the API Key Settings section, select Generate API Key.Generate API Key link.
      The API key is generated.
    7. Copy the API key and save for later use.
    8. Optional: To set an expiry date to the API key, in the After creation, API keys expire in list, select the time period.
    9. Click Save.

    Create a Workfront connection record

    Create a connection record between the ServiceNow instance and the Workfront instance. The connection record consists of the connection details and the API key.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to the ServiceNow instance.
    2. Navigate to Process Automation > Flow Designer.
    3. Select Connections.
    4. In the Search all connections field, enter workfront.
    5. On the Workfront tile, click View Details.View Details button.
    6. Click Configure.Configure button.
    7. Fill the form.
      Table 1. Create Connection dialog box
      Field Description
      Connection Name Name of the Workfront connection.
      Note:
      The default name of the first connection record is Workfront and it's read-only. To provide a custom name, you must create another connection record.
      Connection URL URL for the connection. Enter https://<domain-name>.my.workfront.com, where <domain-name> is your company subdomain.
      API Key The API key that you generated from the Workfront instance. To learn how to generate an API key, see Generate a Workfront API key.
    8. Click Configure Connection.