Overall health

Use the Overall health dashboard page to view key usage indicators that help you evaluate the performance of your Now Assist implementations.

The Overall health page is the landing page for the dashboard. The indicators on the Overall health page provide insights on Now Assist skill usage and users who have invoked the skills. Use the date range, channel, and product filters to view usage indicators for a certain period, Now Assist channel, and product, respectively. The default date range is 30 days.

The indicators on the Overall health dashboard page provide the following insights.

• Skills usage trend for a selected period can reveal skills that have been used more frequently or less frequently.
• Number of actions for a selected period can reveal the scale of Now Assist skill executions. The trend line in the visualization shows periods of increased or declining usage.
• Average number of unique users per day who invoked Now Assist actions such as chat summarization, flow generation, and so on.

Overall health indicators

Number of actions

This area of the dashboard shows the total number of actions completed by Now Assist in the selected date range. A single use of a Now Assist skill represents an action. Select a filter combination to view the number of actions by products or Now Assist channels. For example, you can view the number of actions completed by Now Assist through the Now Assist in Virtual Agent experience in Now Assist for Customer Service Management (CSM).

Abbildung : 1. Number of actions indicator

Average number of unique users per day who triggered actions

This area of the dashboard shows the average number of unique users per day who invoked Now Assist actions in the selected date range. Average number of users is an indicator of the scale of Now Assist usage across selected Now Assist products and channels.

Abbildung : 2. Average number of unique users per day who triggered actions indicator

Number of actions over time

This area of the dashboard shows the number of Now Assist actions completed over the selected date range. The visualization shows the daily usage count of Now Assist actions. Hover over a date to view the count of each Now Assist action completed on that day.

Abbildung : 3. Number of actions over time indicator

Skills usage trend

This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times that each skill was used. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to better understand in-demand skills, and skills that are low on usage and need further analysis.

Abbildung : 4. Skills usage trend indicator