Digital End-User Experience capabilities for issue diagnosis, research, and remediation

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • AI Worker uses the Digital End-User Experience capabilities to diagnose, research, triage and remediate issues.

    Hinweis:

    You must have Digital End-User Experience (DEX) subscription to use DEX capabilities with the L1 Service Desk Specialist AI Worker.

    The L1 Service Desk Specialist AI worker leverages the following DEX capabilities for automated triaging, research, and remediation of device issues for resolution.
    • Diagnose issues by performing root cause analysis based on data from device or service events, device health check data from 48 hours preceding the incident to incident time, and similar past incidents.
    • Generate resolution plans by considering DEX resolutions that include remedial actions and self-help instructions, and other relevant sources.
    • Execute AI-supported remedial actions on end-user devices to automatically resolve device and application related issues.