Now Assist for app summary generation in ServiceNow Studio
Summarize
Summary of Now Assist for app summary generation in ServiceNow Studio
Now Assist for app summary generation, available in the Yokohama release, leverages the ServiceNow Otto for Creator application to use generative AI for creating concise summaries of apps developed within ServiceNow Studio. With a single action, you can generate an app summary that can be copied directly into the app description or used to identify duplicate apps, streamlining app management and documentation.
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Key Features
- Generative AI-powered summaries: Automatically produce clear and useful summaries of your ServiceNow apps.
- Integration with ServiceNow Studio: Generate summaries directly within your development environment for efficiency.
- Duplicate app identification: Use summaries to assist in detecting duplicate applications.
- Configurable skill enablement: Activate the app summary generation skill within the Otto for Creator application to start using the feature.
Important Considerations
- Not all AI model providers or Now Assist features are available in certain regions, data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or for self-hosted customers. Check ServiceNow Knowledge Base articles for current availability.
- The AI-generated summaries may not always be fully accurate or appropriate; human review and oversight are recommended, especially in sensitive or high-impact areas.
- Data used by the application is transferred from customer instances to centralized ServiceNow environments, potentially across regions or to third-party cloud providers, handled according to ServiceNow’s internal policies.
- ServiceNow collects inputs, outputs, and edits from this feature to improve AI models, with an opt-out option available for customers.
Getting Started
- Enable the app summary generation skill within the ServiceNow Otto for Creator application.
- Generate summaries for your apps in ServiceNow Studio and review them before use.
- Use the generated summaries to update app descriptions or assist in managing app inventory.
Additional Resources
For further guidance and support, leverage the ServiceNow Community and official ServiceNow support channels. Review the AI Acceptable Use Policy to ensure compliance when using AI features.
Use the ServiceNow® ServiceNow Otto for Creator application to use generative AI for summarizing an app. With a single button, ServiceNow Otto for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Helpful resources
ServiceNow Community
- ServiceNow Community
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.