LSD Maturity Assessment

This Accelerator provides guidance on fine-tuning your Legal Service Delivery (LSD) on the ServiceNow platform.

Accelerator overview

Legal Service Delivery Maturity Assessment provides Impact Advanced and Total Customers with prescriptive guidance, leading practices content, and a maturity analysis of their ServiceNow instance. The Accelerator provides a base-level understanding of maturity tied to business outcomes being driven. The Accelerator aims to assess gaps with your LSD product implementation based on your company’s use cases with targeted recommendations on what to tackle next to unlock further value in the platform.

Note:

This Accelerator is available for Impact Advanced and Total packages.

What You Get

LSD Maturity Assessment kickoff session (up to 120 minutes)

• Set expectations on the process and depth of deliverable
• Communicate expectations for customer participation
• Request data and any other inputs

LSD Maturity Assessment questionnaire

Your assessment participants are asked to independently fill out a prebuilt LSD Maturity Assessment questionnaire that asks targeted questions to assess gaps and opportunities with your LSD product.

Questionnaire results analysis (time as needed determined by the Impact Squad)

The Impact Squad performs the following:

• Reviews and analyzes the questionnaire scores
• Compiles tailored recommendations and leading practices
• Provides guidance that helps you understand how to best maximize your LSD product investment

LSD Maturity Assessment Report

The assessment report is a result of the questionnaire and input from ServiceNow LSD leaders and includes the following:

• Maturity score
• The top five recommendations of unadopted product features for LSD
• Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
• A complete list of recommendations observed

Customer readout session (up to 120 minutes)

• Deliver the LSD Maturity Assessment report
• Review the LSD Maturity Assessment report:
  • Present the assessment results
  • Discuss targeted recommendations
  • Provide a suggested plan and resources to help you decide which recommendations to implement

Follow-up Session (up to 60 minutes)

• Opportunity for Q&A related to the LSD Maturity Assessment
• Provide additional guidance on leading practices, as needed

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

Table 1. Customer resource and responsibilities

Customer resource	Responsibilities	Required	Optional
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrators	Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.		✓

Requested information / access

Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal use.

ServiceNow resources are not responsible for implementing LSD recommendations on Customer’s non-production or production instances.