Jumpstart your Service Operations Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart your Service Operations Workspace

    The Jumpstart Your Service Operations Workspace Accelerator provides ServiceNow Impact customers with a comprehensive introduction to Service Operations Workspace, a unified environment designed to streamline daily IT Service Management (ITSM) operations. This offering includes a hands-on demonstration through a temporary cloned instance, showcasing key capabilities and leading practices to help customers quickly get started.

    Show full answer Show less

    Key Features

    • Temporary Instance Provisioning: Access to a temporary instance pre-configured with Service Operations Workspace for up to 30 days.
    • Configuration and Activation: Setup and enablement of Service Operations Workspace tailored for customer use.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes) covering workspace strategy, a live demonstration, and guidance on managing incidents, problems, and interactions efficiently.
      • Optional Session #2 (up to 60 minutes) for Q&A to address customer-specific questions about the workspace.
    • Unified Navigation and Collaboration: Simplifies incident, problem, and interaction management with personalized, configurable views to improve employee experience and enable faster cross-team issue resolution.
    • Actionable Alerts: Tools designed to reduce Mean Time to Resolution by creating alerts that drive timely responses.

    Customer Responsibilities and Resources

    Successful participation requires designated customer roles including:

    • Platform Owner (Required): Oversees overall platform accountability, leadership, and governance alignment with business strategy.
    • System Administrator(s) (Required): Maintains platform stability, manages application support, and implements configuration tasks.
    • IT Service Desk Manager and Service Desk Agents (Recommended): Provide subject matter expertise for ITSM operations.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and assist future support.

    Customers must also provide requested information and access as outlined in the Impact Accelerator descriptions.

    Additional Information

    This accelerator is available exclusively to customers with Impact Guided, Advanced, or Total packages and may not be accessible in certain regulated environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, or for self-hosted customers. ServiceNow does not implement recommendations on customer production or sub-production instances.

    This Accelerator illustrates a demonstration of the possibilities and capabilities of Service Operations Workspace.

    Overview

    Jumpstart Your Service Operations Workspace Accelerator provides Impact customers with an overview of Service Operations Workspace, which aims to provide a unified workspace for day-to-day IT Service Management (ITSM) operations. An applied demonstration of the possibilities and capabilities via a temporary cloned instance and leading practices on getting started is included.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Service Operations Workspace Setup
    • Provisioning of a temporary instance
    • Activating and configuring Service Operations Workspace
    Customer Coaching Session #1 (up to 90 min)
    Thirty days of access to the temporary instances
    Review of:
    • Workspace strategy overview
    • Demonstration of Service Operations Workspace
      • Manage incidents, problems, and interactions easily with a unified navigation
      • Create actionable alerts to reduce Mean Time to Resolution
      • Improve overall employee experience with personalized, configurable views
      • Collaborate across teams to resolve issues faster
    • Key resources and guides
    Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
    Opportunity for a Questions and Answers session related to Service Operations Workspace

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    IT Service Desk Manager (Recommended) Subject matter expert responsible for managing IT Service Desk.
    Service Desk Agent(s) (Recommended) Subject matter expert(s) responsible for day-to-day ITSM operations.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.