Jumpstart Your Event Management
Summarize
Summary of Jumpstart Your Event Management
The Jumpstart Your Event Management Accelerator is designed to demonstrate the capabilities of ServiceNow’s Event Management feature to Impact customers. It provides a practical overview of how to leverage the ServiceNow Configuration Management Database (CMDB) to receive and monitor near real-time infrastructure alerts within the ServiceNow platform. This accelerator includes essential resources and best practice guides to help customers get started with Event Management effectively.
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This offering is available to customers with Impact Guided, Advanced, or Total packages and includes a temporary instance for hands-on experience.
Key Features
- Temporary Instance Provisioning: Customers receive a temporary ServiceNow instance with Event Management and the Event Generator application installed, accessible for 30 days.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers an overview of Event Management components such as Service Operations Workspace, Alert Console, connectors, event rules, event generation, alert-to-configuration item binding, and impact analysis on services.
- Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A related to Event Management.
- Applied Demonstrations: Live demonstrations on generating events and managing alerts to illustrate practical usage.
- Leading Practice Guides: Access to ServiceNow best practices to ensure a successful Event Management deployment.
Customer Roles and Responsibilities
- Platform Owner (Required): Oversees platform governance and aligns ServiceNow usage with business strategy.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and delivers configuration tasks.
- Event/Service Operator (Required): Operates the alert console and handles event management activities.
- Service Manager(s) (Recommended): Manages relevant services impacted by Event Management.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and provide ongoing support.
- Application Service Owner(s) (Required): Manages applications within their division related to Event Management.
Additional Considerations
- The accelerator or some of its activities may not be available for customers in restricted environments, self-hosted setups, or managed service providers (except for internal use).
- ServiceNow does not implement recommendations on customer non-production or production instances as part of this offering.
The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.
Accelerator overview
Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database (CMDB) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started with Event Management. See Event Management for additional information about the feature.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Install Event Management
- Install Event Generator application
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview of:
- Event Management
- Service Operations Workspace Alert Console
- Event Management connectors
- Event rules
- An applied demonstration of:
- Generating events via the Event Generator app
- Alerts to configuration item (CI) Binding
- Existing alerts or services impacted
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided
- Overview of:
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Event Management
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
|
| Event/Service Operator (Required) | Subject matter expert responsible for operating the alert console. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
| Application Service Owner(s) (Required) | Manages all applications across a given division (e.g., HR application owner). |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).
ServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.