Jumpstart Your Now Assist in Virtual Agent
Summarize
Summary of Jumpstart Your Now Assist in Virtual Agent
The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist capabilities within the Virtual Agent environment. It provides a practical demonstration and guided setup to showcase how Generative AI can enhance Virtual Agent functionality. This Accelerator is available for Impact Guided, Advanced, and Total packages and supports customers in gaining confidence through hands-on experience and expert coaching.
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Key Features
- Session Preparation: Includes provisioning a temporary instance, activating necessary plugins, configuring Now Assist in VA, and building demonstration use cases.
- Customer Coaching Session #1 (up to 90 minutes): Covers an overview of Now Assist VA features, prompt guidance, and applied demonstrations such as Now Assist search, turn-by-turn catalog ordering, new VA Designer home page, topic migration, live agent transfer with chat summarization, and reporting. Also provides key resources and leading practice guides.
- Temporary Instance Access: Customers receive 30 days access to the temporary instance to explore and test.
- Customer Coaching Session #2 (optional, up to 60 minutes): Offers a Q&A session addressing customer questions related to Now Assist in VA upon request.
- Customer Resources: Involves participation from platform owners, system administrators, and trusted service partners to ensure effective implementation and alignment with business goals.
Customer Responsibilities and Requirements
- Platform Owner: Provides leadership, governance, and alignment with the ServiceNow platform strategy.
- System Administrators: Maintain platform stability and usability, manage support cases, and deliver configuration tasks.
- Trusted Service Partners: Participate in coaching sessions to learn best practices and potentially support ongoing implementation.
Specific information and access requirements are detailed in the applicable Impact Accelerator description.
Important Considerations
- The Accelerator or portions of its activities may not be available to customers in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
- ServiceNow resources provide guidance and coaching but do not implement recommendations directly on customer instances.
The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.
Accelerator overview
Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence.
For additional information on the feature, see Now Assist in Virtual Agent.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
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- Provision a temporary instance
- Activate related plugins
- Configure Now Assist in VA
- Build use cases to demonstrate during coaching session
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of Now Assist in VA base system features
- Review of prompt guidance
- Applied demonstration of:
- Now Assist search in VA
- Turn by turn catalog ordering
- New VA Designer home page
- Topic migration (for pre-existing VA)
- Live Agent transfer with Chat Summarization
- Reporting
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Now Assist in VA
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.