Jumpstart Your Legacy Workflow Migration
Summarize
Summary of Jumpstart Your Legacy Workflow Migration
The Jumpstart Your Legacy Workflow Migration Accelerator is designed for ServiceNow Impact customers to facilitate the transition from legacy workflows to modern low-code automation tools such as Flows and Playbooks. This offering demonstrates the capabilities of Legacy Workflow Migration, helping customers replace workflows scheduled for deprecation in future releases. It includes applied demonstrations, key resources, and best practice guides to ensure a smooth migration experience.
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This Accelerator is available with the Impact Guided, Advanced, and Total packages and is governed by the applicable Impact Accelerator Description.
Key Features
- Session Preparation: Provisioning of a temporary instance with activated and configured flows and playbooks.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Provides an overview of Workflow Studio, Playbooks, Decision tables, and applied demonstrations of low-code automation tools including Flows, Subflows, and Actions. It also includes access to key resources and leading practice guides.
- Session #2 (optional, up to 60 minutes): An opportunity for Q&A focused on Legacy Workflow Migration upon customer request.
- Temporary Instance Access: Customers receive 30 days access to the temporary instance for hands-on exploration.
- Customer Resource Engagement: Collaboration involves various customer roles such as Platform Owners, System Administrators, Stakeholders, Developers, Trusted Service Partners, and Business Process Owners. The specific resource involvement varies according to the Accelerator and customer needs.
Practical Considerations
- Some restrictions may apply for customers in certain environments, self-hosted customers, or managed service providers with domain-separated instances.
- ServiceNow resources provide coaching and guidance but do not implement recommendations on customer production or non-production instances.
- Detailed information on required customer access and responsibilities is available in the official Impact Accelerator description.
Key Outcomes
- Customers gain a clear understanding and practical demonstration of migrating to modern workflows using ServiceNow’s low-code tools.
- Access to best practices and resources supports a smooth and informed transition away from legacy workflows.
- Hands-on experience through a temporary instance enables customers to explore and validate migration approaches in a guided environment.
The Jumpstart Your Legacy Workflow Migration Accelerator provides a demonstration of the possibilities and capabilities of Legacy Workflow Migration.
Accelerator overview
Jumpstart Your Legacy Workflow Migration provides Impact customers with an overview and applied demonstration of migrating from legacy workflows to Flows and Playbooks. This offering supports customers in adopting modern low-code automation tools, replacing workflows scheduled to be phased out in future releases. Additionally, this Accelerator provides key resources and leading practice guides to help customers with a smooth transition.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
-
- Provision a temporary instance
- Activate and configure flows and playbooks
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of Workflow Studio
- Playbook
- Decision tables
- Applied demonstration of: low code automatic tools
- Flows
- Subflows
- Actions
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Overview of Workflow Studio
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related Legacy Workflow Migration
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Stakeholders | Primary stakeholders responsible for Product and Portfolio management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ | |
| Business Process Owner | Responsible for developing, analyzing and improving critical business processes. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.