Connect to external systems

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：5分

    • Connect Hub is a unified workspace for discovering, building, and managing integrations between ServiceNow and external systems. It consolidates discovery, configuration, and management into a single interface.

    Key capabilities of Connect Hub

    Connect Hub provides a consolidated interface to accomplish key integration tasks :
    Discover external systems and integration opportunities
    Explore available external systems and identify connection methods for over 200 third-party systems like MS Teams, Jira, and Snowflake.
    Build and manage connectors
    Access prebuilt integration components including Spokes, Zero Copy Connectors, and custom connector types. Browse the connector library to select appropriate tools for your integration scenarios or integrate Model Context Protocol clients.
    Configure connections and credentials
    Set up and manage secure authentication details, endpoint URLs, and access controls for your integrations between ServiceNow and external systems.
    Access specialized integration tools
    Use Connect Hub as the entry point for building Spokes and setting up Model Context Protocol clients.

    Understanding connectors and connections

    Connect Hub distinguishes between two fundamental integration concepts: connectors and connections. Understanding this relationship is essential for effective integration development.
    Connectors
    Prebuilt integration components that define communication with specific external applications. A connector acts as a translator between ServiceNow and the target system, providing actions, triggers, and data-mapping capabilities. For example, a Jira connector contains all the logic needed to interact with Jira's API, including available operations like creating issues or updating workflows. Connectors are reusable tools that you configure once and use across multiple connection instances.
    Connections
    Specific configuration instances that contain the credentials and endpoint details needed to establish communication with a particular external system. A connection holds authentication information such as API keys, OAuth tokens, or user name and password combinations, along with the target system's URL. You create a connection by selecting a connector and providing the specific credentials for your environment. For example, you might use the Jira connector to create separate connections for your development, staging, and production Jira instances.

    The relationship between connectors and connections follows a one-to-many pattern. A single connector supports multiple connection instances, enabling you to reuse integration logic across different environments or system instances while maintaining separate credentials and configurations for each. For example, you can have one Jira spoke connector but have three different connections: one each for development, staging, and production respectively.