Automation Center use cases

Automation Center enables you to manage your automations from one central place.

You can create automations in the following ways:

• Using Automation Center.
• Using ServiceNow flows as automations.
• Using third-party automations.

All automations irrespective of where they’re created are stored in the cmdb_ci table before being displayed in the Automation Center dashboard.

When flows are tracked as automations, the data is populated in the cmdb_ci_flow_automation table. From the cmdb_ci_flow_automation table, it’s reflected in the cmdb_ci_automation table. This data is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow Robotic Process Automation data is populated in the cmdb_ci_rpa_process table. All third-party Robotic Process Automation data is stored in the cmdb_ci_base_rpa_process table. The data from these two tables is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.

ServiceNow robot data is populated in the cmdb_ci_rpa_robot table. All third-party robot data is stored in the cmdb_ci_base_rpa_robot table. The data from these two tables is then reflected in the automation_attribute table. The automation field in the automation_attribute table is referenced in the cmdb_ci table. It is from here that the data is displayed in the Automation Center dashboard.