Analyst Workbench
Summarize
Summary of Analyst Workbench
The Analyst Workbench in the Process Mining Workspace offers ServiceNow customers a powerful environment to visualize and analyze process workflow data from projects. It enables detailed examination and optimization of business processes through interactive maps, filters, and advanced analysis tools.
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Key Features
- Access: Available by navigating to Workspaces > Process Mining Workspace, then opening a project and selecting Analyst Workbench.
- Breakdown Filters: Create, delete, and apply advanced filters on parent tables to segment and analyze data. Filters can be applied to breakdowns for various elements via selection in tables or the process map. Transition filters allow detailed filtering based on process transitions.
- Variation Analysis: View detailed routes taken by process records, including metrics like number of cases, average duration, and steps. Selecting a route highlights it on the process map for visual correlation.
- Process Map: A visual interactive map displaying the business process. Users can drill down to understand workflows, view routes based on KPIs, and select nodes or transitions for detailed modal windows with bar chart histograms.
- Modal Windows: Provide additional insights such as distribution, repetition, duration, and occurrences for nodes and transitions. Users can apply filters directly from these insights.
- Investigate Options: From modal windows, users can run background scheduled tasks for cluster analysis, worknotes analysis, automated root cause analysis, or apply transition filters, facilitating deeper process diagnostics.
- Customization: Options to auto-fit long node names and selectively hide incoming or outgoing connections in multi-table projects enhance usability and clarity.
- Dashboard Integration: Most process map functionalities can be replicated and configured within dashboards for streamlined access and visualization.
Key Outcomes
- Enables comprehensive visualization of business process workflows to identify inefficiencies and optimization opportunities.
- Facilitates granular filtering and breakdowns, improving targeted analysis and decision-making.
- Supports advanced analytical tasks like cluster and root cause analyses, enhancing problem identification and resolution insights.
- Improves user experience through customization and integration with configurable dashboards, allowing flexible monitoring and reporting.
View the visualized process map with tools for managing visualizations and perform analysis tasks from a project's page.
Access the Analyst Workbench
From the Analyst Workbench, you can access visualized process workflow data and tools for analyzing the data.
- Navigate to .
- Open a project, and navigate to Analyst Workbench.
Breakdown filters
Use the Breakdown Filters tab to create and delete filter sets, and set advanced filter conditions. View breakdowns for different elements using the Selected table drop-down, or selecting elements within the process map. Note: You can apply breakdown filters only on parent tables. However, the breakdown statistics are available on both child and parent tables. |
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Use the Filter Breakdown icon ( |
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| Use the Transitions button to define advanced filters on your transitions. For details on this process see Apply a transition filter on an activity. |
) to filter your breakdowns based on criteria you select in theVariation analysis
Use the Variation Analysis tab to view the routes taken by your records, the number of cases, average duration, and number of steps involved in each route. Select a route to highlight the route in the process map. View analysis for different elements using the Selected table, or selecting elements within the process map. |
Process map
Use the Process map to view a visualized map of your project. Within the map, you can drill down into your business process to better understand and optimize them. The process map also displays routes according to the KPIs you want to view or measure. |
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Select a node or transition line within the map to view additional details about the selected item in a modal window. These windows contain bar chart histograms displaying additional information.
Select a bar, and select Apply as filter to filter by these results. For more information on using this tool, Refining a process map. When you select a node, the modal window displays the outgoing and incoming distribution of records via the selected node. This information is displayed in the Records from and Records to collapsible sections. From the Investigate drop-down, you can also view the relevant records, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background. |
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When you select a transition line, the modal window displays the occurrences, repetitions, and duration for the transition. From the Investigate drop-down, you can also view the relevant records, worknotes analysis, run cluster analysis, root cause analysis, or apply a transition. These tasks are run using scheduled tasks that run in the background. For information on each analysis, see the following topics:
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| If a node name is long and is being truncated, you can view its full name. From the Modal Options window, Auto fit node names option. | |
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You can chose to hide only incoming arcs, only outgoing arcs, or both. From Modal Options, select Hide incoming connections, Hide outgoing connections, or both to view the connections as per your need. Note:
This option is available only for multi-table projects. |