Configuring User Experience Analytics

An admin can configure Service Portal and web applications built on the ServiceNow® mobile platform to track user analytics.

Configuration overview

User Experience Analytics plugin

The User Experience Analytics plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform in a new Vancouver instance, and in upgraded instances. The plugin is responsible for:

• Checking hourly for new applications to register with the ServiceNow User Experience Analytics server
• Providing access to the User Experience Analytics Dashboard.
  Note:

  User Experience Analytics is not supported for on-prem instances.

• Enable User Experience Analytics
  You can enable or disable User Experience Analytics for specific applications via the User Experience Analytics settings table.
• Set up User Experience Analytics
  An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.
• User privacy, tracking, and user consent management in User Experience Analytics
  User Experience Analytics relies on tracking user activity to measure the adoption, retention, and usage of KPIs to help you make better product and implementation decisions.
• Domain separation in User Experience Analytics
  Domain separation is unsupported for User Experience Analytics.
• Integrate User Experience Analytics with Platform Analytics
  Get updates to the User Experience Analytics Performance Analytics Integration plugin from the ServiceNow Store.