Users flow

See the common flows and different paths web or mobile app users take to gain a closer picture view of how they're navigating it.

A users flow can help you quickly understand where most of your users journey between different screens. A flow shows the inbound and outbound journeys for each screen and pop-up within your app. With user flow insights, you're able to:

• Investigate problematic screens to understand screen usability or performance issues.
• Understand user intent, for example, the different trends between new users who search around the app much more than returning users.
• Routinely monitor navigation patterns.
• Discover behavior trends across factors such as devices, user demographics, and operating systems.

Differences between a users flow and a navigation path

A users flow shows inbound and outbound traffic for each screen in the app, enabling you to understand navigation trends to and from each screen. In a flow visualization, each screen appears only once. These flows help answer the question of where users navigate to after a specific screen.

A navigation path shows the frequency of specific, ordered navigations in the app, enabling you to see the most common paths that users take in the app. Each screen can appear multiple times within a navigation path. For example, A > B > A > C.

Viewing and interacting with a user flow

You can choose whether to display flows showing analytics for All Users, New users, or Returning users. The ratio of users who visited screens shows as greater or lesser width path flows. Point to a path line of a screen to see the percentage of users who navigated to a certain screen.

Tips for more easily visualizing a flow

It can be easier to view a flow visualization using these tips. To more easily view:

• A flow from a particular screen: Enter a screen name in the search field and select it from the list.
• Where users navigated to: Reposition a screen within a flow by clicking and dragging a screen bar to a desired position.

You can further interact with a user flow in these ways.

Action	Step
Hide or show pop-ups in the visualization.	Check or uncheck the Hide Popups & Menus box to hide or show them.
Drill down into a specific screen to see the number of sessions, impressions, the inbound or outbound screens that relate to it.	Point to a screen bar to view, or further click an inbound or outbound toggle to highlight the corresponding screen path.
View the list of sessions that contain the navigation.	Point to a flow and click the Sessions list icon.
View the frequency of specific, ordered navigations most users take.	Point to an applicable screen and click the Show Navigation Paths icon.