Service Desk Manager role in SOW for ITSM

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The IT Service Management for AI Agent Collection plugin[sn_itsm_aia] installs Service Desk Manager and AI Worker roles when activated.

    The following roles are available with the installation of the IT Service Management for AI Agent Collection [sn_itsm_aia] 5.1.

    Tabelle : 1. Roles installed
    Role Description Contains roles
    Service Desk Manager [sn_itsm_common.sn_service_desk_manager] Extends the capabilities of standard Service Desk Agent (sn_service_desk_agent) role by enabling efficient team oversight and incident resolution without requiring full administrative access. Can also onboard any available AI worker to the team.
    • sn_service_desk_agent
    • sn_aia.worker_manager
    AI Worker Manager [sn_aia.worker_manager] Can activate, onboard, setup any available AI worker to the team from the SOW Landing page or AI Agent Studio. None