Configuring Now Assist in AI Search

As an administrator or search administrator, you can configure settings to control the behavior of Now Assist in AI Search.

• Enable Now Assist Genius Results in AI Search portals and mobile applications
  Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals and mobile applications.
• Now Assist Multi-Content Response Genius Results
  Now Assist Multi-Content Response Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types.
• Now Assist Q&A Genius Results
  Now Assist Q&A Genius Results use the Now LLM Service to generate concise, actionable answers from knowledge article results in Service Portal, Virtual Agent, Employee Center, and global searches.
• External Content Q&A Genius Results
  External Content Q&A Genius Results display concise, actionable AI-generated answers derived from documents in your Microsoft SharePoint Online instance.
• Now Assist Actions Genius Results
  Now Assist Actions Genius Results display actionable answers showing Catalog Items and Virtual Agent topics that match your search query. AI Search matches records based on their similarity to your search's intent and meaning instead of looking for exact term matches.
• Configure the AI Search Genius Results widget
  Improve incident deflection for portals by configuring record producers to display actionable and relevant Genius Results suggestions. These suggestions help users resolve their own issues without needing to submit incidents or cases.
• Configure AI Search as the source for Ask Now Assist suggestions
  Enable term highlighting in enhanced chat's Ask Now Assist suggestions by configuring AI Search as the source for those suggestions.
• Hybrid search in AI Search
  In hybrid search mode, AI Search blends keyword search and semantic vector search to find knowledge articles, Catalog Items, external content items, and topics that best match the terms and meaning of your search.