Content Understanding integrations

  • Release version: Australia
  • Updated August 7, 2026
  • 1 minute to read

    • Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.

    Content Understanding connects with the following ServiceNow products and capabilities:
    Note:
    Content Understanding integrations extend beyond the products listed here. For information about additional available integrations, contact your ServiceNow administrator or visit the ServiceNow Store.
    Table 1. Content Understanding integrations
    Product Integration capability Learn more
    Contract Lifecycle Management (CLM) Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application. Now Assist in Contract Management
    Accounts Payable Operations (APO) Invoice data extraction. Extract invoice details from PDFs submitted through email or supplier portal and automatically process the digitized invoice within Accounts Payable Operations (APO). Now Assist for Accounts Payable Operations (APO)
    Operational Sustainability Management (formerly ESG Management) ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management (ESG) initiatives and regulatory compliance. Filter citations documents for Operational Sustainability Management (formerly ESG Management).
    IT Service Management (ITSM) Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. Customize a Now Assist for IT Service Management (ITSM) skill
    ServiceNow Otto for Virtual Agent Document chat. Agents can receive chat responses based on document content. Document chat is available in ServiceNow Otto for Virtual Agent. Upload documents in a chat