Cancel work order appointment in CSM Agent Workspace

Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.

始める前に

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and sn_customerservice.consumer_agent

注:

If necessary, activate the Cancel Appointment UI Action configuration to add the Cancel Appointment button.

手順

1. Click the List icon ()
2. Navigate to Work Orders > Created by me.
3. Select the work order for which you would like to cancel an appointment.
4. Click Cancel Appointment.
   The application cancels the appointment and associated work order.