Activate Schedule Optimization

Activate the Schedule Optimization plugin (com.snc_schedule_optimization) for Field Service Management with the administrator role.

始める前に

Role required: admin

• Schedule Optimization requires a separate subscription from the rest of the ServiceNow AI Platform.

  To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

• Schedule Optimization requires the following plugins. Ensure that these plugins are activated before you install Schedule Optimization.

  Predictive Intelligence (com.glide.platform_ml)

  Provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes.

  Field Service Management (com.snc.work_management)

  Adds a number of plugins related to agent scheduling and work order task management.

  Map Integrations for Field Service (com.snc.app_fsm_map_integr)

  Performs intelligent travel time estimates to allocate work order tasks to agents, taking into account both the agent's location and the task's location.

Role required: admin

このタスクについて

The following items are installed with Schedule Optimization:

表 : 1. Tables installed

Table	Description
Optimization Scope snc_schedule_optim_optimization_scope	Defines the qualifiers (groups or territories), tasks, and policies to be used during optimization
Scope Qualifier snc_schedule_optim_scope_m2m_qualifier	Relates a group or territory to a scope
Optimization Batch snc_schedule_optim_batch	Defines the optimization schedule for one or more scope
Optimization Feature snc_schedule_optim_optimization_constraints	Defines the objectives and constraints to be used in optimization policies 注: table is read only
Policies snc_schedule_optim_policy	Container record for objectives and constraints that are used for optimization
Policy Configurations snc_schedule_optim_policy_configuration	A related list is table used to add objectives and constraints to a policy
Scheduling Attribute Configuration snc_schedule_optim_sched_attr_config	Defines common optimization settings to be used by intraday configurations or optimization batches and scopes
Intraday Configuration snc_schedule_optim_intraday_config	Defines the default scheduling attribute configuration, the default processing window and flow for intraday optimization
Intraday Qualifier snc_schedule_optim_intraday_m2m_qualifier	Relates a group or territory to an intraday configuration
Intraday Attribute Override snc_schedule_optim_intraday_m2m_sched_attr_config	Overrides the default scheduling attribute configuration or default processing window for a particular group or territory
Intraday Job Qualifier wm_intraday_job_m2m_qualifier	Relates a group or territory to an intraday job
On-Demand Optimization Applicable Policies snc_schedule_optim_attr_m2m_policy	Defines the alternate policies eligible for an on-demand optimization run for a particular scheduling attribute configuration

For more information, see Configuring Schedule Optimization.

手順

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Schedule Optimization plugin (com.snc_schedule_optimization) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.
   注:

   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

次のタスク

Create a policy for Schedule Optimization