Manage work order tasks

Use work order tasks to define separate activities that must be done to complete a work order.

A work order contains one or more work order tasks. These tasks allow qualifiers to define separate activities that must be done to complete a work order.

When a user with the wm_qualifier role or a qualifier combination role moves a work order from Draft to Awaiting Qualification, a work order task is automatically created and populated with information from the work order. This user can edit existing tasks or create new tasks at any time.

A key feature in Field Service Management is the ability to create multiple work order tasks under a single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers to:

• Assign different aspects of a single work order to different agents.
• Assign work to agents with different skill sets.
• Assign work to agents in different locations.
• Schedule parts of the work at different times.
• Schedule tasks so they are done one after another.
• Schedule tasks so they are done at the same time by different agents.
• Schedule additional tasks, if necessary, to complete the work order.
• Coordinate the arrival and usage of the parts required to complete a work order.