ServiceNow Spotlight is available with default criteria. Each
field provides a score based on the default criteria.
The default ServiceNow Spotlight criteria are given in the following
tables.
表 : 1. Actual cost per run
| Criteria |
Score |
| Greater than 5000 |
500 |
| Greater than 2500, and less than 5000 |
150 |
| Greater than 0, and less than 2500 |
30 |
表 : 2. Users benefited
| Criteria |
Score |
| Greater than 500 |
500 |
| Greater than 250, and less than 500 |
60 |
| Greater than 0, and less than 250 |
25 |
表 : 3. Priority
| Criteria |
Score |
| Critical |
1500 |
| High |
800 |
| Moderate |
45 |
| Low |
20 |
表 : 4. Manual steps (%)
| Criteria |
Score |
| 76%-100% |
150 |
| 51%-75% |
100 |
| 26%-50% |
80 |
| 1%-25% |
40 |
表 : 5. Business criticality declared
| Criteria |
Score |
| 1-most critical |
750 |
| 2-somewhat critical |
450 |
| 3-ess critical |
80 |
| 4-not critical |
20 |