Customer Experience components

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.

    Tables

    Customer Experience adds the following table.
    표 1. Table installed with the Customer Experience feature
    Table Description
    Agent Rating

    [wm_agent_rating]

    		 Stores the agent rating record.

    Properties

    Customer Experience adds the following properties.
    표 2. Properties installed with the Customer Experience feature
    Property Description
    sn_fsm_customer_ex.work.management.cx.share_agent_details Updates the geolocation map with the latest location of an agent.
    • Type: true/false
    • Default value: true
    • Location: Field Service > Administration > Properties
    sn_fsm_customer_ex.work.management.cx.show_route_on_map Displays the route taken by an agent on a map.
    • Type: true/false
    • Default value: true
    • Location: Field Service > Administration > Properties
    주:
    If this property is disabled, the map displays a straight line route.

    Business rules

    Customer Experience adds the following business rules.
    표 3. Business rule installed with the Customer Experience feature
    Business rule Table Description
    Auto assessment business rule Work Order Task

    [wm_task]

    		 Triggers an agent feedback survey when a work order task is set to Complete.