Close a work order task as complete

Only agents can close work order tasks assigned to them.

시작하기 전에

Role required: wm_agent

이 태스크 정보

If the caller's problem was fixed or resolved, use the Close Complete option.

프로시저

1. Navigate to All > Field Service > Agent > Assigned to me.
2. Open a work order task.
3. Add information to the Work notes field.
   The notes should include a description of the work done and any other helpful information.
4. 옵션: Enter a date and time earlier than the current date and time in the Actual Work End field.

   You cannot add a date and time later than the current date and time.

   If you do not enter a date and time, the ServiceNow system adds the current date and time automatically when you click Closed Complete.

5. Click Close Complete.
   
   • The status of all unused parts automatically changes to In-Stock.
   • The state of the parent work order automatically changes to Closed - Complete if all work order tasks on the work order have a state of Closed - Complete or Canceled.

결과

The customer receives SMS and email notification that the work order task is completed.