Extension points in Field Service Management

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 10분

    • Use extension points to customize various configurations.

    In the application navigator, enter sys_extension_point.list and click Enter to view the extension points used in the Field Service Management application.

    You can create multiple implementations for each extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed.

    Extension points are available for the following configurations:
    • Event type schedule entries
    • Appointment booking
    표 1. Extension points for event type schedule entries
    Extension Point Name Description
    AgentEventUtil Customize the logic for event type schedule entries.
    AgentScheduleUtil Customize the logic for computing event time-off spans.
    표 2. Extension points for appointment booking
    Extension Point Name Description
    sn_apptmnt_booking.AppointmentBookingAvailabilityExtPoint Customize the logic to determine bookable appointment windows.
    sn_apptmnt_booking.AppointmentBookingDaoExtPoint Customize the logic used to create or update an appointment record.
    sn_apptmnt_booking.AppointmentBookingImplExtPoint Customize the logic to validate appointment data before an appointment is created.
    sn_apptmnt_booking.AppointmentBookingUtilExtPoint Customize logic to create a parameter map of appointment data which will be used to create and update appointment records.
    sn_apptmnt_booking.AppointmentRescheduleCancelExtPoint Customize logic used to determine whether appointments can be canceled or rescheduled.
    sn_apptmnt_booking.AppointmentRESTHelperExtPoint Customize logic for retrieving a list of date and time periods available for appointment booking.
    sn_apptmnt_booking.AppointmentRecommendationExtPoint Allows other applications to integrate appointment booking slot recommendation.
    sn_apptmnt_booking.AppointmentBookingLockingUtilExtPoint Acquire and release locks in Appointment Booking workflow.
    sn_apptmnt_booking.AppointmentBookingVariablesExtensionPoint

    Utilized by the Appointment API and Booking API to fetch Catalog_id for the task.
    sn_apptmnt_booking.AppointmentEnableUnifiedUI Enables the unified UI Calendar component for the specific task table extension.
    sn_apptmnt_booking.AppointmentHolidayHelperExt

    Calculates the lead time by taking into account holidays as indicated by the consider_holidays_in_leadtime setting in Appointment Booking service configuration.
    sn_apptmnt_booking.AppointmentLeadTimeCalculation Determines whether to consider or ignore the lead time for rescheduling an appointment, based on the ignore_lead_time_on_reschedule setting in the Appointment Booking service configuration.
    sn_apptmnt_booking.use_unified_appt_widget Allow other applications to use seismic appointment booking calendar.
    sn_apptmnt_booking.AppointmentRecommendationExtPoint Customize the proximity and recommendation criteria for recommending appointments.
    sn_apptmnt_booking.AppointmentSeismicUI

    Fetches appointment booking configuration details based on the task table selected in the configuration.
    표 3. Extension points for template management
    Extension Point Name Description
    sn_fsm_adv_tmp.FSMTemplateMgmntExtPoint Customize the logic to enable the work order template to map information from source table to the appropriate fields in a work order.
    sn_fsm_adv_tmp.FSMTableMapSourceIdentifier Customize the logic to identify the source of a work order.
    표 4. Extension points for geofencing radius and distance
    Extension Point Name Description
    OnsiteGeofenceConfig Allows you to define default values for the geofence radius and geofence unit fields in the work order task.
    표 5. Extension points for heatmap color gradient
    Extension Point Name Description
    Heatmap Gradient (sn_cmn_mo.HeatmapGradient) Allows you to define the color gradient of the heatmap.
    표 6. Extension points for territory key performance indicators (KPIs)
    Extension Point Name Description
    TerritoryIndicators(sn_fsm_tp.TerritoryIndicators) Allows you to define the key performance indicators (KPIs) to analyze the performance of the territory. The configured indicators appear in the contextual side panel of the Field Service Territory Planning console.
    표 7. Extension points for planned work management
    Extension Point Name
    sn_fsm_planned_wm.PWMScheduleSuppressionExtensionPoint Customize the logic to validate when a schedule occurrence is suppressed.
    sn_fsm_planned_wm.PWMScheduleEffectivityExtensionPoint Calculates the request dues, next run times, and the effectivity based on the configurations or rules.
    sn_fsm_planned_wm.PWMSourceRecordExtensionPoint Derives the source specific fields like location, asset, CI, or IB based on the table associated to maintenance plan.
    sn_fsm_planned_wm.PlannedWorkManagementExeExtensionPoint Processes plan maintenance schedule outcomes like a work order.
    sn_fsm_planned_wm.PWMScheduleStartExtensionPoint Customize the effective start date of work plan schedule for different assets.
    When you configure a planned work schedule to start on a calculated date, the schedule starts on the effective start date calculated by the custom implementation of this extension point.
    주:
    A default implementation is provided for this extension point. You can modify the default implementation as per you business requirements.
    sn_fsm_planned_wm.TaskPlanTemplateOutputTasks Customize CRUD operations for the tasks, cases, or incidents created from task plan templates linked to a work plan.

    For example, for a business unit of your organization, you can customize the extension point to create cases for a work plan and link them to schedule occurrences through a new field in the Cases record.

    For another business unit, you can customize the extension point to create cases and link them to the schedule occurrences through a new table.