Predictive Intelligence for defining work order solutions

Use your instance records to build solutions to Field Service Management issues.

Solution definitions

Solution definitions are available as templates on instances where both Predictive Intelligence and Field Service Management are active. For more information about solution definitions and their types, see Predictive Intelligence. You can also create your own solution definition records.

표 1. Solution Definitions for Field Service Management

Solution Definition	Solution Type	Description
Similar Work Orders	Similarity	Recommends similar work orders based on the text in the Short description field.
Similar Knowledge Articles	Similarity	Recommends similar knowledge articles by comparing the text in the Text, Short Description, and Description fields of knowledge articles to the Short Description field of the work orders or work order tasks.
Similar Part Requirements	Similarity	Recommends similar part requirements for work order tasks based on the text in the short description and other insights gathered from the similar work order tasks.
Grouping of Work Orders into Topics	Clustering	Clusters similar work orders into topics based on the text in theShort description field.