Push notifications on ServiceNow Agent

Assign tasks and send reminders to Field Service agents using push notifications.

Push notifications provide several advantages:

• Agents and technicians can receive actionable push notifications about tasks on their mobile devices.
• Dispatchers and managers can use push notifications to assign tasks to groups or to individual agents and to send reminders.
• Agents and technicians can perform push notification actions from their mobile devices without opening the application, such as accepting or rejecting tasks, part requests, and replying to customer comments on tasks.