Different roles are required to perform various steps in Field Service Guided Setup.
表 : 1. Foundation Data
| Step |
Role required |
| Define Locations |
import_admin |
| Create Users |
user_admin |
| Create Groups |
user_admin |
| Assign Group Roles |
user_admin |
表 : 2. Products, Assets, and Inventory
| Step |
Role required |
| Define Model Categories |
sn_cmdb_admin |
| Create Product Models |
sn_cmdb_admin |
| Create Stockrooms |
wm_admin |
| Create Stock Rules |
wm_admin |
| Create Assets |
wm_admin |
表 : 3. Work Configurations
| Step |
Role required |
| Create Work Order Task Types |
personalize_dictionary |
| Set Up View Rules |
delegated_developer |
| Set Up UI Policies |
ui_policy_admin |
| Set Up Client Scripts |
client_script_admin |
| Set Up Business Rules |
business_rule_admin |
| Set Up UI Actions |
ui_action_admin |
| Set Up Process Flow Formatter |
workflow_admin |
| Set Up Roles |
user_admin |
| Set Up ACLs |
wm_admin |
| Set Up Work Categories |
wm_admin |
| Set Up Work Types |
wm_admin |
| Setup Field Service Management Configuration |
wm_admin |
| Set Up Work Configuration |
wm_admin |
表 : 4. Field Service Process
| Step |
Role required |
| Configure Field Service Management |
wm_admin |
| Work Order Templates |
wm_admin |
| Scheduling and Dispatch |
wm_admin |
| Define SLAs |
wm_admin |
| Self-Service Appointment Booking |
wm_admin |
表 : 5. Field Service Workflow
| Step |
Role required |
| State Flows |
wm_admin |
| UI Actions |
ui_action_admin |
| Questionnaires |
wm_admin |
| Time Recording |
wm_admin |
| Contextual Search |
wm_admin |
表 : 6. Planned Maintenance
| Step |
Role required |
| Create Maintenance Plans |
wm_admin |
| Create Maintenance Schedules |
wm_admin |
表 : 7. Google Maps
| Step |
Role required |
| Input Google Maps API Key |
wm_admin |
| Enable Google Maps API Travel Time |
wm_admin |
表 : 8. Contractor Management
| Step |
Role required |
| Onboard Contractor Company |
admin |
| Onboard External Manager |
user_admin |
| Create Group |
user_admin |
| Configure Group selection criteria |
user_admin |
| Onboard External Agent |
user_admin |