Activate linear assets support in Field Service Management
You can enable the Field Service Management application to support linear assets by activating the Enterprise Asset Management plugin (com.sn_eam) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
始める前に
Linear asset support for Field Service Management requires activation of the following plugins before you install Enterprise Asset Management.
- Field Service Management (com.snc.work_management)
- Enables you to manage work requests that are performed on location by field service agents. For more information, see Activate Field Service Management.
- Field Service with Service Locations (com.snc.fsm_service_locations)
- Enables you to view and select the linear assets on map.
- CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
- Enables you to create and manage work orders and work order tasks for linear assets.
- Dispatcher Workspace (com.snc.uib.fsm_dispatcher_workspace)
- Enables you to access and manage work orders and work order tasks for linear assets.
- Field Service Mobile (com.sn_fsm_mobile)
- Enables you to access the Agent mobile application to manage your work.
- Field Service Management Configurable Workspace (com.snc.uib.fsm_agent_workspace)
- Provides the components, lists, and forms to support Field Service Management on CSM Configurable Workspace.
Role required: admin
このタスクについて
The following items are installed with Enterprise Asset Management:
- Properties
- Business rules
For more information, see Linear Assets Support properties.