Add a default agent work schedule

Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.

始める前に

Role required: wm_dispatcher

The Allow Dynamic Scheduling to only use work schedule/WFO system property must be enabled before adding a default agent work schedule. Contact your administrator to turn on the Allow Dynamic Scheduling to only use work schedule/WFO system property. For more information, see Dynamic scheduling system properties.

手順

1. Navigate to All > Field Service > Dynamic Scheduling Administration > Configuration.
2. Select Work OrderTask Dynamic Scheduling Config.
3. Select the Lookup using list icon ().
4. Select a schedule.
5. Select Update.