Set up User Experience Analytics

  • Release version: Xanadu
  • Updated October 21, 2024
  • 1 minute to read

    • An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.

    For information about setting up User Experience Analytics data for the Service Portal, see User Experience Analytics for Service Portal.

    User Experience Analytics plugin

    The User Experience Analytics plugin (com.glide.appsee) is activated by default in the ServiceNow AI Platform. The plugin is responsible for:
    • Checking hourly for new applications to register with the ServiceNow server.
    • Providing access to the User Experience Analytics Dashboard​.
    Note:
    User Experience Analytics is not supported for on-prem instances.