Jumpstart Your Migration of Platform Analytics

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Migration of Platform Analytics

    The Jumpstart Your Migration of Platform Analytics Accelerator is designed to help ServiceNow Impact customers prepare for and execute the migration of their Platform Analytics content. It provides a detailed demonstration using a clone of the customer’s instance to guide through the migration process, address common questions and issues, and offer next steps and recommendations. This accelerator is available for Impact Guided, Advanced, and Total packages and aims to ensure customers are well-prepared for the transition.

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    Key Features

    • Session Preparation: Includes provisioning a temporary instance and reviewing the customer’s current Platform Analytics implementation and migration readiness.
    • Platform Analytics HealthScan: Run if applicable to assess the current state of the analytics platform.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Covers readiness activities, migration steps, updates to core ServiceNow content, a walkthrough of the migration process tailored to the customer’s install base, plus recommendations based on the initial review.
      • Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity regarding the migration process.
    • Access: Customers receive 30 days of access to the temporary instance to support migration activities.

    Customer Responsibilities

    Successful migration requires collaboration across several roles within the customer organization:

    • Platform Owner (Required): Oversees the platform, aligns strategy, and governs platform governance.
    • System Administrator(s) (Required): Maintains platform stability, manages support, and performs configuration and release-related tasks.
    • Reporting Lead(s) (Required): Acts as the primary liaison during the accelerator, providing resources and driving engagement actions.
    • Developers, Process/Service Owners, Process Leads, Service Managers, Trusted Service Partners (Recommended): Support the migration by contributing expertise, managing processes and services, and adopting best practices learned during coaching.

    Important Notes

    • The accelerator does not include hands-on implementation of recommendations in customer production or sub-production environments; customers are responsible for executing migration steps.
    • Availability may be restricted for certain customers, including those in restricted environments, self-hosted customers, or managed service providers (except for internal use).
    • Additional details and terms are outlined in the applicable Impact Accelerator Description.

    The Jumpstart Your Migration of Platform Analytics Accelerator provides a demonstration of how to successfully prepare and migrate your Platform Analytics content.

    Overview

    Jumpstart Your Migration of Platform Analytics provides Impact customers with an overview of the changes required to migrate your Platform Analytics content. The Accelerator includes walking through the migration process with a clone of the customer's instance and highlighting some typical questions, issues, and next steps. Advice and direction are provided to prepare for the change.

    See Platform Analytics for additional information on Platform Analytics applications.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Session preparation
    • Provisioning of a temporary instance
    • Review of customer’s Platform Analytics implementation and migration readiness
    • Run Platform Analytics HealthScan (if applicable)
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of readiness activities (organization and platform) and migration steps
    • Review updates for:
      • Core ServiceNow content
      • Migration process based on the customer’s install base
    • Customer migration process walkthrough
    • Discuss recommendations based on the initial review
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to the Platform Analytics migration process

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s)- Required  Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. 
    Developer(s)- Recommended  Writes code for the ServiceNow platform. 
    Process/Service Owner(s)- Recommended 

    A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose  .
    Process Lead(s)- Recommended  Subject matter expert responsible for managing the applicable process. 
    Service Manager(s)- Recommended  Subject matter expert responsible for managing the applicable service. 
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.