TuneUp Your Software Asset Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of TuneUp Your Software Asset Management

    The TuneUp Your Software Asset Management (SAM) Accelerator is designed to help ServiceNow Impact customers assess, maintain, and govern their SAM implementations effectively. Its purpose is to optimize software asset value, reduce IT costs, and mitigate risks by managing software assets throughout their lifecycle. This offering includes an applied demonstration of advanced SAM capabilities, providing customers with insights and best practices to increase adoption and usage of SAM tools.

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    This Accelerator is available for Impact Guided, Advanced, and Total packages and complements other Software Asset Management resources.

    Key Features

    • Session preparation: Provisioning a temporary instance with activated SAM Professional plugins, including the Software Asset Workspace and ITAM Health Check application.
    • SAM HealthScan portfolio: Running assessments to identify the health and optimization opportunities of the SAM implementation.
    • Customer coaching sessions:
      • Session #1 (up to 90 minutes): Overview of advanced SAM features, review of HealthScan and Health Check results, presentation of leading practice guides and resources.
      • Session #2 (optional, up to 60 minutes): Q&A session upon customer request to address specific SAM-related questions.
    • Temporary instance access: Customers receive 30 days of access to the provisioned instance for hands-on evaluation and experimentation.

    Customer Roles and Responsibilities

    Successful engagement requires involvement from various customer roles to ensure alignment and governance:

    • Platform Owner (Required): Provides leadership and oversees ServiceNow platform governance.
    • System Administrator(s) (Required): Maintains platform stability and application support.
    • CMDB Administrator(s) (Required): Maintains the Configuration Management Database.
    • SAM Administrator(s) (Recommended): Manages the SAM processes and tools.
    • Process Owner(s) (Recommended): Ensures business processes are fit for purpose within each unit.
    • Service Manager(s) (Recommended): Oversees applicable service management.
    • Trusted Service Partners (Recommended): Participate in coaching sessions and may support ongoing customer needs.

    Additional Information and Limitations

    Details about requested information and access requirements are outlined in the applicable Impact Accelerator Description documents.

    Note that this Accelerator may not be available in certain restricted environments, for self-hosted customers, or managed service providers except for internal use. ServiceNow will not implement recommendations directly on customer sub-production or production instances.

    The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.

    Overview

    TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes  an  applied demonstration of SAM capabilities to reduce IT costs and limit various risks  through managing and optimizing software assets across the customer's lifecycle.  Customers obtain assistance for better insight into their SAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Software Asset Management for additional information about SAM.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provisioning a temporary instance
    • Running SAM HealthScan portfolio
    • Activation of all SAM Professional plugins, including Software Asset Workspace
    • Activation of the ITAM Health Check application
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced SAM capabilities and features
      • Review HealthScan and Health Check findings
      • Provide leading practices guide and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Software Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    SAM Administrator(s) (Recommended) Subject matter expert responsible for managing SAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on a customer’s sub-production or production instances.