Welcome pages

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The welcome page contains instructions and any important information you would like to convey to your customers each time they log in to use the system.

    The base system login page content is customizable by the administrator of the system.
    Note:
    This information is only relevant for instances using Core UI instead of the Next Experience. For information about similar options available for Next Experience, see Configure login theming in Next Experience.

    Welcome page sections

    Welcome pages can contain different sections, including:
    • Welcome: General information
    • Using:Some tips and tricks for using the system
    • Login: Login information
    • Demonstration: Information about logging in to a base system demo system
    • More Information: A link to the ServiceNow documentation

    View, create, and configure the welcome page sections by navigating to System UI > Welcome Page Content. You can edit any item by clicking its short description. Sections that are not needed can be removed.

    Table 1. Welcome page section fields
    Field Description
    Short Description A description of the section.
    Active Mark the section active to display it on the welcome page. Inactive sections are not visible.
    Display order A number representing the order in which sections are displayed. Lower numbered sections are displayed above higher numbered sections.
    Application The application to which the section belongs.
    Language The section appears when the logged in users language matches this value. If no user is logged in, the guest user's language preference is used.
    Condition The section appears on the welcome page when the script in this field evaluates to true.
    Published The published date of the section.
    Text The content of the section.

    Create company-specific welcome page content

    You can create company-specific welcome page content.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System UI > Welcome Page Content.
    2. To create a new section, click New.
    3. Enter the following in the Condition field, where Company is the name of the company whose users see this section. 
      gs.getUser().getCompanyRecord().name.toString() == "Company"
    4. Complete the form.
    5. Click Submit.