Communicating via email in Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Email requesters and agents while working on issues in Workspace.

    With the Workspace email client, you can email callers or fellow agents. There are two versions of the email client you can use.

    Full email composer

    The full email composer enables you to draft and send emails from a separate workspace tab.

    Full email composer

    Mini email composer

    The mini email composer enables you to draft and send emails directly from the record page.

    Mini email composer