Next Experience keyboard shortcuts

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Next Experience keyboard shortcuts

    Next Experience keyboard shortcuts in ServiceNow Yokohama release allow users to quickly execute common actions within the user interface, enhancing navigation efficiency and productivity. These shortcuts are context-sensitive, adapting to the specific screen you are viewing, and vary based on your operating system and browser. Note that Linux OS is currently not supported. To enable or customize these shortcuts, administrators can configure accessibility preferences and keyboard shortcut settings for their instance.

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    Key Features

    • Shortcut Modal: Displays available keyboard shortcuts for the current screen, organized by categories such as Page Action, Page Navigation, Global Navigation, and General. It includes a search field to quickly find shortcuts relevant to the task.
    • Common Shortcuts: Includes essential actions like showing the shortcut modal, composing emails, creating new records, favoriting pages, impersonating users, refreshing lists, and saving records with distinct key combinations for Windows and macOS keyboards.
    • Menu Navigation Shortcuts: Enable users to open various menus such as All menu, Admin menu, Favorites, Help, History, Workspaces, Notifications, Now Assist (text and voice modes), and User Profile menu using efficient key combinations.
    • Focus Application Shortcuts: Facilitate keyboard focus on key UI elements including global search, main content, breadcrumb navigation, side navigation, workspace tabs, page tabs, record tabs, contextual sidebar, activity stream compose field, first action button, form fields, and navigation through page elements and headings.
    • Additional Shortcuts: Provide quick access to features like instance toolbar for domain changes, Agent inbox, sidebar discussions chat, list search and filters, OpenFrame window, page layout cycling, pane expansion/collapse, and replying to recent email correspondence.

    Practical Benefits for ServiceNow Customers

    By leveraging these Next Experience keyboard shortcuts, ServiceNow users can greatly improve their workflow speed and effectiveness, reducing the need for mouse interactions and streamlining routine tasks. Administrators have control over enabling and customizing these shortcuts to align with organizational needs and user preferences, ensuring accessibility and usability across different environments and user roles.

    You can use keyboard shortcuts to quickly perform common actions in the user interface.

    The keyboard shortcuts that display in the modal are specific to the screen you’re viewing. Keyboard shortcuts depend on the browser and operating system that you’re using. The Linux operating system is not currently supported.

    To enable keyboard shortcuts for your instance, see Configure Next Experience accessibility preferences.

    To customize the Next Experience keyboard shortcuts for your instance, see Customize the Next Experience keyboard shortcuts.

    Learn more about Next Experience keyboard shortcuts from the following tutorial:

    The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General.
    Figure 1. Keyboard shortcut modal
    Keyboard shortcut modal.

    Common Next Experience keyboard shortcuts

    The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table.

    Table 1. Common Next Experience keyboard shortcuts
    Action Windows keyboard shortcut macOS keyboard shortcut
    Show the shortcuts for the page that you’re viewing in a modal Control+/ Command+/
    Compose an email Control+Alt+e Command+Option+e
    Create a new record Shift+Alt+n Shift+Option+n
    Favorite or unfavorite the current page Control+Shift+f Command+Shift+f
    Impersonate a user Control+Shift+i Command+Shift+i
    Open the instance landing page Control+Alt+z Command+Option+z
    Open the instance toolbar to change domains Control+Alt+t Command+Option+t
    Refresh the list Shift+Alt+r Shift+Option+r
    Save the record Control+s Command+s

    Next Experience keyboard shortcuts for showing menus

    The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table.

    Table 2. Next Experience keyboard shortcuts for showing menus
    Open this menu Windows keyboard shortcut macOS keyboard shortcut
    All menu Control+Alt+a Command+Option+a
    Admin menu Control+Shift+a Command+Shift+a
    Favorites menu Control+Alt+f Command+Option+f
    Help menu Control+Shift+/ Command+Shift+/
    History menu Control+Alt+h Command+Option+h
    Workspaces menu Control+Alt+w Command+Option+w
    Notifications menu Control+Shift+k Command+Shift+k
    Now Assist menu (text entry mode) Alt+Shift+a Option+Shift+a
    Now Assist menu (voice input mode)
    Note:
    Availability of voice input mode in the Now Assist menu is controlled by a user preference. For more information, see Configure Next Experience accessibility preferences.
    		 Alt+Shift+v Option+Shift+v
    User profile menu Control+Shift+u Command+Shift+u

    Next Experience keyboard shortcuts for applying focus

    The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table.

    Table 3. Next Experience keyboard shortcuts for applying focus
    Apply focus Windows keyboard shortcut macOS keyboard shortcut
    Global search Control+Alt+g Command+Option+g
    Main content of a page Control+Alt+p Command+Option+p
    Breadcrumb navigation Control+Shift+c Command+Shift+c
    Side navigation page Control+Alt+1 Command+Option+1
    Workspace tab Control+Alt+2 Command+Option+2
    Page tab Control+Alt+3 Command+Option+3
    Record tab Control+Alt+4 Command+Option+4
    Contextual sidebar Shift+Alt+x Shift+Option+x
    Activity Stream Compose text field Shift+Alt+c Shift+Option+c
    First action button Shift+Alt+t Shift+Option+t
    First field in the form Shift+Alt+f Shift+Option+f
    First tile in the Activity Stream Control+Alt+x Command+Option+x
    Move focus forward through major elements of the page Control+j Command+j
    Move focus backward through major elements of the page Control+Shift+j Command+Shift+j
    Move focus through the headings of the form Shift+Alt+h Shift+Option+h

    Additional Next Experience keyboard shortcuts

    Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table.

    Table 4. Additional Next Experience keyboard shortcuts
    Action Windows keyboard shortcut macOS keyboard shortcut
    Open the instance toolbar to change domains Control+Alt+t Command+Option+t
    Open the Agent inbox Shift+Alt+i Shift+Option+i
    Open the sidebar discussions chat Shift+Alt+d Shift+Option+d
    Open the list search Shift+Alt+s Shift+Option+s
    Open the list filter Shift+Alt+b Shift+Option+b
    Open the OpenFrame window Shift+Alt+z Shift+Option+z
    Cycle through the page layouts Shift+Alt+l Shift+Option+l
    Expand/collapse the resizable pane Shift+Alt+p Shift+Option+p
    Reply to the most recent email correspondence Shift+Alt+e Shift+Option+e