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Analyst Report

Enabling Service Excellence Through ServiceNow’s Agent Intelligence

Read Enabling Service Excellence Through ServiceNow’s Agent Intelligence, an October 2017 study by Accenture Consulting on behalf of ServiceNow, to understand the opportunity, effectiveness, and benefit of ServiceNow’s Agent Intelligence, a supervised machine learning solution.

The study covers key findings in:
  • Why organizations need machine learning
  • The business impact of ServiceNow’s Agent Intelligence
  • The quantifiable value of Agent Intelligence, including ROI
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