Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Enabling Service Excellence Through ServiceNow’s Agent Intelligence

Read Enabling Service Excellence Through ServiceNow’s Agent Intelligence, an October 2017 study by Accenture Consulting on behalf of ServiceNow, to understand the opportunity, effectiveness, and benefit of ServiceNow’s Agent Intelligence, a supervised machine learning solution.

The study covers key findings in:

  • Why organizations need machine learning
  • The business impact of ServiceNow’s Agent Intelligence
  • The quantifiable value of Agent Intelligence, including ROI

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