This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow Field Service Management customers.
See the value achieved with ServiceNow, including:
- Increased truck roll efficiency by 16%
- Deflected 12% of contacts by year three
- Return on investment (ROI) of 310% over three years
The Total Economic Impact™ Of ServiceNow Field Service Management, a December 2020 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.