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Analyst Report

2023 Gartner® Market Guide for Integrated HR Service Management Solutions

ServiceNow covers all the common & advanced HRSM functionalities in latest Gartner® Market Guide


ServiceNow covers all the common & advanced HRSM functionalities in latest Gartner® Market Guide According to Gartner, “By 2025, 70% of organizations with more than 2,500 employees will have invested in an IHRSM solution.”* ServiceNow has once again been named an HRSM solution Representative Vendor in this report, listed for all the functionalities mentioned in the Vendor Capabilities table. We believe our solution is blurring the lines between service management and workflow automation, while delivering a great experience for employees.

Download the report for a deeper understanding of the HRSM market and offerings, get key recommendations, and to learn more about what Gartner has to say about ServiceNow.

* Gartner, Market Guide for Integrated HR Service Management Solutions, by Ranadip Chandra, Ron Hanscome, Eser Rizaoglu, Josie Xing, 6 February 2023

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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