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Analyst Report
IDC: Delivering quick, personalized government services at scale
Government customers expect services that are quick, personalized, convenient, omni-channel and comparable to consumer like experiences. Download the latest IDC insights and discover how a unified platform can reduce service complexity and enable exceptional customer and employee experiences by:
Automating and centralizing services to accelerate service delivery and maximize resources
Building trust with secure omni-channel access to holistic services
Increasing interdepartmental collaboration to unlock employee productivity