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eBook
Remastering change management with ITIL 4
About 85% of organizations that employ ITIL best practices have adopted change management. But the perception of an inherent bureaucracy in previous versions of ITIL’s change management process has been a long-standing source of discontent among IT services and operations teams. Now ITIL 4, combined with a robust service operations function, enables a streamlined process and machine learning for faster and safer changes.
In this ebook, you’ll see how you can:
Better assess the risks of proposed changes based on past changes
Easily prioritize changes based on urgency, impact, and resource availability
Quickly deploy changes without disrupting the organization
With intelligent automation underpinning a DevOps approach, your service operations team that follows ITIL 4 is no longer mired in a plethora of vague processes. Instead, it’s supported by modern best practices that facilitate change management for all stakeholders.