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eBook

Customer Experience: Five best practices for connecting customer service resources

A key element to driving successful customer experiences, is creating cross team connectivity within your service organization.
Why? The reality is many customer service cases are not resolved by the contact center alone. Often the front, middle, and back offices, as well as the field teams, must have a meeting of the minds to resolve complex issues.
In this guide we look at the five best practices that help you organize resilient teams and create robust processes to deliver consistent service to your customers.
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