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ITIL 4 explained

A QuickStart guide to the most popular global IT service management best practice framework.

You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122‑page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ITIL 4 in 10 minutes, is for you. Learn what ITIL is all about, including:

  • How ITIL works
  • The difference between ITIL v3 and ITIL 4
  • 5 elements of the ITIL service value system
  • 6 activities with the ITIL service value chain

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