The shift to a hybrid workforce uncovered severe gaps in IT systems and processes, resulting in three common IT pains: mounting costs from trying to adapt to the shortfalls, inability to scale IT service efficiently, and poor service experiences.
What’s the treatment plan for these ailments? Start by bringing together two historically detached areas of IT: service management (ITSM) and operations management (ITOM).
In this ebook, we’ll explore the benefits of breaking down the silos between ITSM and ITOM to reduce costs even as you expand technology services. You’ll discover how you can pivot away from ever-growing IT budgets, staff inefficiency and disappointing IT service to achieve:
- $45M annual savings
- 30% improvement in agent productivity
- 75% reduction in resolution times
Get this ebook to see how you can take full advantage of the benefits from combining ITSM and ITOM. Then say hello to continuous transformation and optimal business resiliency.