Make Journey Mapping Your Secret To Outstanding Customer Service

Assess the quality of your customer experience and identify areas for improvement to drive business growth

A customer journey map is a visual representation of a customer’s interactions with your company’s product or service. But it goes beyond a basic diagram. It helps to shift your perspective on the customer experience by considering each touchpoint from their point of view.

Creating maps across the touchpoints gives your customer service organization a blueprint for increasing customer engagement and satisfaction. This ebook explains how to:

  •   Identify foundational information for an actionable journey map
  •   Build the map in five simple steps
  •   Put insights learned by journey mapping into practice

Blue Background

Created with Sketch.

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.
  • Mobile Phone
  • Get ServiceNow ID
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()] is required

    Password cannot be a part of your email id

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.
Skip To Try Demo
Created with Sketch.

ServiceNow ID

Please fill out the following fields before continuing
I have read and agree to the

ServiceNow Website Terms of Use

and understand that my personal information is processed in accordance with

Privacy Statement..