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eBook
Reimagine IT Service Delivery & Operations with AI Automation
Navigating the turmoil of the last few years demanded a new level of innovative thinking. It’s become clear that traditional methods—especially disconnected systems and manual IT processes—are no longer sustainable.
When your IT service desk team and your IT operations team both use data spread across separate systems, the failure to match service desk tickets to operational flags can result in a reactive IT approach—issues are identified late and can take hours to manually resolve.
Embracing the shift to unified systems and automation driven by generative AI (GenAI) opens the door to more streamlined and integrated operations.
Read this ebook to find out how ServiceNow can help you unite IT service management (ITSM) and IT operations management (ITOM) on a single foundational layer with GenAI to increase your organization’s ability to adapt to change and be proactive, not reactive.