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Building the Business Case for Transforming HR Service Delivery

$4B Healthcare Provider Saves $9M and Achieves a 400% ROI in Three Years

Forrester Consulting recently interviewed CHRISTUS Health to assess the benefits, costs, and risks associated with investing in a new approach to HR service delivery–one that automates processes that span beyond HR and improves the employee service experience.

Join Anish Shah of Forrester Consulting as he shares the results of the research. You'll leave with an excellent framework, based on the Forrester Total Economic Impact Methodology, that will help you create a personalized assessment of the benefits your company can achieve by implementing ServiceNow HR Service Delivery.

Anish will be joined by Debbie Arnold, VP for HR Operations at CHRISTUS Health, who will detail this $4B healthcare provider’s journey to transforming HR service delivery.

Topics covered will include:

  • Critical capabilities to deliver a great employee service experience
  • Best practices for delivering HR shared services
  • Defining metrics, SLAs, and ways to proactively improve HR services
  • Lessons learned and things to consider when scaling out HR shared services
  • How to create the business case for transforming HR service delivery

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